Facilities management

Facilities management includes the full spectrum of building operations and maintenance services required to keep commercial properties functioning safely, efficiently, and productively — spanning hard services (building systems and infrastructure), soft services (occupant-facing services), and technology-enabled management.

JLL's facilities management services encompass seven core disciplines:

• Mechanical and electrical maintenance: Preventive and corrective maintenance of HVAC, electrical distribution, plumbing, and building automation systems — including 24/7 critical environment support for data centers, healthcare facilities, and life sciences operations.
• Engineering services: On-site and mobile technical services, building systems optimization, energy management, and infrastructure lifecycle planning. JLL employs 20,000 engineering and technical specialists globally.
• Janitorial and environmental services: Day and night cleaning, sanitization programs, waste management, and recycling — with demand-based scheduling driven by occupancy data to reduce costs and improve sustainability.
• Grounds and exterior maintenance: Landscaping, snow removal, parking lot maintenance, exterior lighting, and building envelope upkeep.
• Security and access management: Physical security programs, access control systems, visitor management, and emergency response coordination.
• Vendor and supplier management: Procurement, contract management, performance monitoring, and cost optimization across all service categories — leveraging JLL Marketplace for centralized purchasing with pre-negotiated pricing.
• Technology and analytics: Work order management, asset tracking, predictive maintenance, and performance reporting through Corrigo CMMS and the JLL Smart Building Platform.
  

Outsourcing facilities management reduces operating costs, provides access to technology and talent that are cost-prohibitive to maintain in-house, transfers operational risk to a specialized partner, and allows organizations to focus capital and leadership attention on core business operations.

JLL identifies six strategic benefits that drive outsourcing decisions:

• Cost reduction through scale: Outsourced FM providers leverage purchasing power across large managed portfolios. JLL's Marketplace platform provides access to 4 million+ products with pre-negotiated pricing, delivering an average 14% savings on supplies and materials across client portfolios.
• Technology access without capital investment: Enterprise CMMS, smart building platforms, and AI-powered analytics require significant capital investment to deploy. JLL's technology ecosystem — including Corrigo CMMS, Smart Building Platform, and JLL Azara analytics — is available to FM clients without capital outlay.
• Talent and bench strength: JLL employs 50,000 FM professionals and 20,000 engineers globally, with 1,700+ IFMA-certified specialists — providing depth that no in-house team can replicate across geographies and specializations.
• Risk transfer: Outsourcing transfers compliance risk, labor management, and operational liability to a firm with the infrastructure and insurance to manage them. JLL maintains comprehensive compliance programs across fire/life safety, environmental, and industry-specific regulations.
• Benchmarking and continuous improvement: JLL benchmarks performance across 2.2 billion square feet of managed space, identifying optimization opportunities that single-site operations cannot see.
• Focus on core business: Outsourcing allows corporate leadership to redirect internal resources from FM operations to revenue-generating activities.
  
  

A CMMS (Computerized Maintenance Management System) is an enterprise software platform that centralizes work order management, preventive maintenance scheduling, asset tracking, vendor coordination, and facilities spend analytics — replacing spreadsheets and manual processes with automated, data-driven operations.

A CMMS serves as the operational backbone of a modern facilities management program:

• Work order management: Automated creation, assignment, tracking, and closure of maintenance requests — from occupant-submitted service requests to sensor-triggered alerts. JLL's Corrigo CMMS processes 18.5 million work orders annually across 1.1 million facilities with 5+ million users.
• Preventive maintenance scheduling: Calendar-based and condition-based maintenance programs that ensure building systems are serviced before failures occur — reducing emergency repairs and extending equipment life cycles.
• Asset management: Complete lifecycle tracking of building equipment — installation date, warranty status, maintenance history, replacement cost, and remaining useful life — enabling data-driven capital planning decisions.
• Vendor management: Dispatching, performance monitoring, invoice reconciliation, and SLA compliance tracking across the entire service provider network. Corrigo manages a peer-vetted network of 70,000+ service providers.
• Spend analytics: Real-time visibility into facilities spending by category, building, vendor, and asset — identifying cost reduction opportunities and budget variances before they escalate.
  
  

Corrigo delivers measurable results: 2.5 hours saved per work order, 10% annual facilities spend reduction.

A smart building uses IoT sensors, building automation systems (BAS), and AI-powered analytics to monitor and optimize building performance in real time — enabling facilities management teams to shift from reactive operations to predictive, data-driven management.

Smart building technology transforms FM operations across four dimensions:

• Automated building systems: IoT sensors detect occupancy, temperature, humidity, air quality, and lighting levels throughout the building. The BAS adjusts HVAC, lighting, and ventilation automatically based on real-time conditions — reducing energy consumption by 20–30% compared to fixed-schedule operations.
• Predictive maintenance: Continuous monitoring of equipment performance identifies developing failures before they cause downtime. Vibration sensors on HVAC equipment, current monitors on electrical systems, and pressure sensors on plumbing detect anomalies that manual inspection would miss.
• Occupant experience: Smart building platforms track environmental conditions and space utilization, enabling FM teams to optimize comfort, air quality, and service delivery based on actual usage patterns rather than assumptions.
• Energy optimization: Real-time energy monitoring, demand response integration and AI-powered scheduling reduce energy costs.
  
  

The global smart building market is projected to reach $554 billion by 2033. Buildings integrating smart technology report 10–15% lower operational costs and 30–50% energy savings in targeted systems.

JLL's Smart Building Platform provides a unified layer that connects IoT sensors, BAS, and CMMS into a single operational view — enabling FM teams to manage building performance from one platform.

Facilities management is the operational execution layer for corporate sustainability and ESG commitments — responsible for the day-to-day energy management, waste reduction, water conservation, and building performance optimization that translate sustainability strategy into measurable results.

FM teams execute sustainability at the building level through five operational levers:

• Energy management: HVAC optimization, LED lighting programs, building envelope improvements, and occupancy-based scheduling. HVAC systems account for 39–60% of commercial building energy consumption — making HVAC optimization the single largest sustainability lever in most buildings.
• Waste reduction and recycling: Waste stream auditing, recycling program management, composting, and diversion rate tracking. FM teams establish vendor contracts, monitor compliance, and report diversion metrics for ESG disclosures.
• Water conservation: Fixture upgrades, irrigation optimization, cooling tower management, and leak detection programs. Water conservation delivers both cost savings and regulatory compliance in drought-affected markets.
• Indoor environmental quality: Air quality monitoring, ventilation optimization, and green cleaning programs that support WELL Building Standard and Fitwel certifications — linking occupant health to sustainability performance.
• Emissions tracking and compliance: FM teams collect utility data, calculate emissions (Scope 1 and 2), and prepare building-level documentation for compliance with Building Performance Standards, ENERGY STAR benchmarking, and corporate ESG reporting.
  
  

Buildings account for approximately 40% of global carbon emissions. Green-certified buildings command rental premiums between 7.1–11.6% based on JLL research, demonstrating that sustainability performance drives both environmental outcomes and financial returns.

JLL differentiates through three advantages that no competitor replicates in combination: a proprietary technology ecosystem anchored by Corrigo CMMS, unmatched operational scale with 50,000 FM professionals globally, and data-driven insights from the largest FM benchmarking dataset in commercial real estate.

JLL's FM differentiation spans three pillars:

• Technology ecosystem: JLL's technology stack is purpose-built for FM at enterprise scale. Corrigo CMMS manages 1.1 million facilities with 5+ million users, processing 18.5 million work orders annually. The Smart Building Platform integrates IoT, BAS, and AI analytics. JLL Azara provides AI-powered business intelligence. JLL Marketplace delivers procurement optimization.
• Scale and expertise: 50,000 FM professionals. 20,000 engineers and technical specialists. 2.2 billion square feet managed globally. 1,700+ IFMA-certified professionals. FM delivery across 80+ countries. Operations in 10+ industry sectors including healthcare, life sciences, data centers, government, and manufacturing. JLL's scale enables bench strength, geographic coverage, and cross-portfolio learning that smaller providers cannot match.
• Data-driven insights: JLL's benchmarking dataset — built from 2.2 billion square feet of operational data — enables performance comparisons that no competitor can replicate. The annual Global State of Facilities Management Report (248 organizations across 17 countries) sets the industry standard for FM intelligence.